Shipping and Refund Policy

Shipping Policy

At GlowxSynergy, we are committed to providing our customers with an exceptional shopping experience. Our shipping policy is designed to ensure timely and secure delivery of your luxury watches.

1. Shipping Methods and Costs
We offer a variety of shipping options to meet your needs:

All Shipping from Europe, Asia and North America is Free.
Standard Shipping: Typically delivered within 6-8 business days.
Expedited Shipping: Delivered within 2-3 business days. Costs are calculated at checkout.
Express Shipping: Next-day delivery available for select locations. Additional fees apply.

2. Order Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

3. Tracking Your Order
Once your order has shipped, you can request tracking information about your package. You can track your order status through our email at contact@glowxsynergy.com

4. International Shipping
We offer international shipping to select countries. Delivery times may vary based on location. Please note that customers are responsible for any customs duties or taxes imposed by their country.

5. Shipping Restrictions
We currently do not ship to P.O. boxes or APO/FPO addresses. If you have questions regarding shipping locations, please contact our customer service team.

Refund Policy

At GlowxSynergy, your satisfaction is our priority. If you are not completely satisfied with your purchase, we have established a clear refund policy to assist you.

1. Eligibility for Refunds
To be eligible for a refund, items must be:

Unused and in the same condition that you received them
In their original packaging, with all tags and labels attached

2. Return Process
To initiate a return:

Contact our customer service team within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
Pack your item securely and include the RMA number on the package.
Ship the item back to us at the address provided in the return instructions.

3. Return Shipping Costs
Customers are responsible for the return shipping costs, except in cases where the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service or purchasing shipping insurance for returns.

4. Refund Processing
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 5-8 business days. The credit will automatically be applied to your original payment method.

5. Non-Refundable Items
Please note that certain items are non-refundable, including:

Gift cards
Sale items
Items marked as final sale

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost.

7. Customer Service
If you have any questions regarding our shipping or refund policy, please contact our customer service team at [support email] or call us at [support phone number]. We are here to help!

Thank you for choosing GlowxSynergy for your luxury watch needs. We appreciate your business and look forward to serving you!

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